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Shipping & Delivery
Do you offer free delivery in the UAE?
Yes, we offer free Next Day Delivery across the UAE on orders above AED 500.
How long does shipping take in the UAE?
Orders placed before 3:00 PM (UAE time) are delivered the next day, excluding Fridays and public holidays.
Do you ship internationally?
Yes, we ship worldwide through Aramex tracked delivery. International shipping costs are calculated at checkout.
How much does international shipping cost?
Shipping fees vary based on your location and order weight. The exact amount will be displayed at checkout.
Can I track my order after it's shipped?
Yes. Once your order is shipped, you’ll receive a tracking number via email.
Orders & Payments
How can I place an order on TRU & Beyond?
Simply browse our products, add items to your cart, and follow the checkout process to complete your purchase securely.
What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment methods such as Apple Pay and Google Pay as shown at checkout.
Can I change or cancel my order after placing it?
Please contact us immediately after placing your order. Once it is processed or shipped, changes or cancellations may not be possible.
Why was my payment declined?
Payment issues may occur due to incorrect card details, insufficient funds, or bank authorization. We recommend checking your details or contacting your bank.
Returns & Refunds
Can I return a product I purchased?
We do not accept returns unless the item is damaged or defective upon delivery.
Do you offer refunds on orders?
No, all sales are final. We only replace items if they arrive damaged or defective.
What should I do if I receive a damaged item?
Please contact us within 48 hours of delivery at katy@truandbeyond.me or via whatsapp or call us directly and share with us your order number and clear photos of the damaged product.
How long do I have to report a damaged product?
You must report any issues within 48 hours of receiving your order to be eligible for a replacement.
Products & Ingredients
Are TRU & Beyond products safe for sensitive skin?
Yes. Our formulas are developed in Germany and lab-tested with high-quality, carefully selected ingredients designed to be gentle yet effective. However, we always recommend patch-testing first.
What ingredients do you use in your products?
We prioritize the world’s most effective and luxurious ingredients, including Vitamin C and Beta-Glucan in our signature products. Full ingredient lists are available on each product page.
Are your products cruelty-free and vegan?
Our products are cruelty-free and developed with a strong commitment to ethical standards. Please refer to individual product descriptions for vegan status.
How do I know which product is right for my skin type?
Each product page includes detailed usage info and skin type recommendations. For personalized guidance, feel free to email us.
Where is it made?
Our products are made in Germany and lab-tested and certified.
Company & Support
How do I contact TRU & Beyond customer service?
You can reach us at katy@truandbeyond.me or +971 58 822 0465.
What are your customer support hours?
Our team is available Monday to Friday, 10:00 AM to 5:00 PM (UAE time).
Where is TRU & Beyond based?
We are proudly based in Dubai, United Arab Emirates.
How can I stay updated with new product launches?
Follow us on Instagram or sign up for our newsletter to be the first to know about new releases and exclusive offers.